Website policy
Cancellation and Refund Policy
Effective and last updated: 22 August 2026
Confirmed desert safari and UAE transfer cancellation windows, refund percentages and request procedures.
How to submit a cancellation
Send cancellation requests through WhatsApp so the time of the request can be recorded. Include the confirmed customer name, service, date and pickup time. A message is treated as received when it reaches the confirmed Dubai Safaris Tours WhatsApp account.
Desert safari cancellations
Cancel through WhatsApp at least five hours before the confirmed pickup time for a full refund of the amount paid. Cancellations received less than five hours before pickup qualify for a 50% refund; the remaining 50% is a late-cancellation charge. Processing time depends on the payment provider.
Private transfer cancellations
Cancel through WhatsApp at least 24 hours before scheduled pickup for a full refund. For cancellations received less than 24 hours before pickup, 50% of the amount paid is refunded and 50% is retained as a late-cancellation charge.
City tours, Hatta, Khorfakkan, buggy and other services
The applicable cancellation and rescheduling terms for services other than desert safaris and transfers must be confirmed through WhatsApp before advance payment. Operator-specific terms supplied in writing form part of that booking. No stricter unpublished condition will be silently substituted after payment.
Refund method and processing
Refunds are returned through an available or appropriate payment method. Processing time can depend on the original bank, card provider, payment link or other payment service. A refund approved by Dubai Safaris Tours may not appear instantly in the customer’s account.
Changes by the customer
A date change, route change, additional stop, guest-count change, vehicle change or activity change may alter availability and price. The team will confirm any revised cost before treating the change as accepted.